Returns & Exchanges

At ZOLO, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your purchase isn't quite the right fit, we are here to help you find your perfect style or provide a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a refund.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing